Políticas y preguntas frecuentes

We sell to licensed professionals only. New customers, please be prepared to submit license info if requested.  

Returns: ALL SALES FINAL - Due to the nature of the products we sell, any product that touched biological material (skin, nails, toe nails) cannot be returned. We will relax this rule after CDC issues a guidance that allows us to proceed with returns. All sales for liquids, gels (base, top, color, primer, disinfectant, etc) are also final. These products CANNOT be returned after initial use (or broken seal), for similar reasons. 

Shipping:  We do our best to keep our inventory well stocked, however our products are imported from Canada and due to customs/shipping delays some fast selling products may occasionally be on backorder. Please allow 7-21 days for delivery or contact us at sales@gelessentialz.com if you are in dire need of any items. 

If a package is returned to Gel Essentialz to due to incorrect address, failed delivery attempt or customer refusal it may be eligible for a refund minus the restocking fee, or it may be reshipped however the customer is responsible for paying any additional shipping fees incurred.

*Free Shipping is available to all orders over $175 in the USA 

$8.95 shipping on orders under orders for $175 in USA

Contacting Us: 401-612-6070 - For the quickest response feel free to shoot us a text! 

Or email us at sales@gelessentialz.com. Messages received in Instagram and Facebook are checked intermittently. If your question is urgent please email and we will reply within approx 1 business days.

In Store Pick Up:  If you would like to come pick up your order, please text or email us (sales@gelessentialz.com to set up a date and time when someone will be available to help you.

Sold Out Items:  We do our best to keep our inventory well stocked, however many of our products are imported from Canada and the EU and due to customs/shipping delays some fast selling products may occasionally be on backorder. 

Back Orders: Customer authorizes all payments to be processed at the time of checkout. If any item is temporarily out of stock for 2-3 days we will ship the order in its entirety. * You will receive an email with tracking once it ships - please check your spam folder for USPS or UPS notification.

If an item is on back-order from HQ, we will notify you and you may either get a refund for the out of stock item or we can backorder the item(s) to be shipped at a later date.