Shipping & Returns
*Free Postage & Packing is available to all orders over $150 in the USA when selected during checkout. (*Hawaii not included)
Back Orders: If your item is temporarily out of stock for 2-3 day we will ship the order in its entirety when the order is complete. * You will receive an email with tracking once it ships - please check your spam folder for USPS or UPS notification.
If an item is on back-order from HQ, we will notify you and you may either get a refund for the out of stock item or we can backorder the item(s) to be shipped at a later date.
*Orders placed after 2:00pm will be processed on the next business day. We are closed on Saturday/Sunday/Monday.
Easy Returns & Exchanges
All returns are subject to approval. No returns will be accepted after 14 days from the date of the order. Shipping and handling charges are non-refundable. There will be a 15% restocking fee on all returned items. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If a package is returned to Gel Essentialz to due to failed delivery attempt or customer refusal it may be eligible for a refund minus the restocking fee, or it may be reshipped however the customer is responsible for paying any additional shipping fees incurred.
If you have any questions regarding your order, please feel free to contact us at: