Shipping & Returns

SHIPPING INFORMATION

Please allow 7-21 business days for delivery. Please allow extra time for delivery during sales events and holidays due to a high volume.

We ship orders Tuesday - Friday in the order they are received. *orders placed after 12pm Friday may not be processed until the following Tuesday 

*Free Shipping is available to all orders over $175 in the USA when selected during checkout. (*Hawaii not included). Flat rate shipping $8.95 on orders under $175

We do our best to keep our inventory well stocked, however most of our products are imported from Canada and due to customs/shipping delays some fast-selling products may occasionally be on backorder (unfortunately our website stock status does not sync to our in-store sales).

Back Orders: If your item is temporarily out of stock we will ship the order in its entirety when the order is complete. * You will receive an email with tracking once it ships - please check your spam folder for USPS or UPS notification.

If an item is on back-order from HQ, we will notify you and you may either get a refund for the out of stock item or we can backorder the item(s) to be shipped at a later date.

RETURNS & EXCHANGES

We understand that you may have changed your mind or wish to exchange a product.  We accept returns within 14 days of delivery on any unused unopened items. Unfortunately due to health reasons we cannot accept returns of products after the packaging has been opened.  Please contact via email at sales@gelessentialz.com prior to returning your goods. 

Upon receipt of the returned items and review of their condition we will issue a full refund of the purchase price less a 15% restocking fee. Please note that all shipping expenses for returns are your responsibility.  

Return shipping address:

Gel Essentialz

2207 Cranston Street

Cranston RI 02920

We recommend using a service that provides insurance and full tracking on your return to ensure it arrive safely.

Return shipping address:

Gel Essentialz
2207 Cranston Street
Cranston RI 02920

If you have any questions regarding your order, please feel free to contact us at:
sales@GelEssentialz.com or call 401-944-4410