Shipping & Returns
Please allow 7-21 business days for delivery. Please allow extra time for delivery during sales events and holidays due to a high volume.
We ship orders Tuesday - Friday in the order they are received. *orders placed after 12pm Friday may not be processed until the following Tuesday
*Free Shipping is available to all orders over $175 in the USA when selected during checkout. (*Hawaii not included). Flat rate shipping $8.95 on orders under $175
We do our best to keep our inventory well stocked, however most of our products are imported from Canada and due to customs/shipping delays some fast-selling products may occasionally be on backorder (unfortunately our website stock status does not sync to our in-store sales).
Back Orders: If your item is temporarily out of stock we will ship the order in its entirety when the order is complete. * You will receive an email with tracking once it ships - please check your spam folder for USPS or UPS notification.
If an item is on back-order from HQ, we will notify you and you may either get a refund for the out of stock item or we can backorder the item(s) to be shipped at a later date.
RETURNS & EXCHANGES
All returns are subject to approval. No returns will be accepted after 14 days from the date of the order. Shipping and handling charges are non-refundable. There will be a 15% restocking fee on all returned items.
Return shipping address:
2207 Cranston Street
Cranston RI 02920
You may want to insure your return; we cannot be responsible for lost or misdirected returns. If a package is returned to Gel Essentialz to due to failed delivery attempt or customer refusal it may be eligible for a refund minus the restocking fee, or it may be reshipped however the customer is responsible for paying any additional shipping fees incurred.
If you have any questions regarding your order, please feel free to contact us at:
sales@GelEssentialz.com or call 401-944-4410