Return Policy

Due to the nature of the products we sell, ALL SALES ARE FINAL. We do not accept returns or exchanges on any goods. Any product with a broken seal or that touched biological material (skin, nails, toe nails) CANNOT be returned. All sales for liquids, gels (base, top, color, primer, disinfectant, etc) are final. 

PRODUCT GUARANTEE

In the rare instance that a proven defective product has been shipped, buyer must notify Gel Essentialz within 14 days of receipt via email at sales@gelessentialz.com. Gel Essentialz reserves the right to replace or refund the purchase price of the defective product. In the event of a proven defective product, we will rectify by exchanging the product OR issuing a full refund of your payment (minus S&H) with a few exceptions stated below:

  • We cannot honor our guarantee policy in cases of incorrect application procedures or mis-handling such as:
    • not using the proper UV/LED lamp for the system
    • product curing in pot/bottle/brush due to unintended exposure to UV LIGHT
    • exposure to excessive cold or heat
    • mechanical damage
    • improper use, etc
thus we will ask you to confirm your claim by sending us pictures or video along with the item serial or batch number(labeled on the bottom), and a detailed description of the issue along with any/all application steps that were taken. We will then determine applicability of our policy.
  • All complex and electronic/electric products (such as curing lamps, drill sets, handpieces for drills, etc) have Manufacturer's warranty listed. PLEASE READ DETAILS carefully as you are adhering to Manufacturer's terms and Conditions when you purchase these products from us. 

Our defective merchandise policy does not cover breakage due to carrier handling (i.e. USPS and/or UPS). All orders are securely packaged and are shipped FOB (freight on board) and we are not liable for any damage that occurs after the products have been picked up by the carrier. Route package protection is highly recommended.